You will get a confirmation that your payment has been processed successfully, after checking out the payment process. Then you will receive an order confirmation email at your registered email address. You can also check the order status in the “MY ACCOUNT” section if you are a registered member.
FAQ
Once the order is dispatched, you will receive a confirmation email, along with tracking details, or you can Log-in to your account and click the order history and know the order status.
No, you can place an order using guest checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple.
Once your order has been placed, your address and phone number or product details cannot be modified. Most of the orders will be processed and dispatched within a short window so we do not encourage modification of order details. However, Please write us to care@frinla.in for further assistance.
In case of an incomplete/wrong order sent by us, we will replace the order with the correct products.
If the product has a manufacturing defect. (i.e torn, stains, stitched incorrectly) , we can either offer a replacement product or a credit note. Return shipping will be borne by us.
For more details please check our Return Policy
Out of Stock
If you’re interested in purchasing an item that is out of stock please get in touch with us at care@frinla.in and we will update you the minute we update the stock of those items.
Unable to fulfil order
If we are unable to fulfil an order after you have placed it, you can contact us and our team will get in touch with you and a refund request will be put in motion. For pre-paid orders the refund will be processed directly into your debit/credit card or online account that was used to make the payment. It usually takes 7 to 21 working days from when the refund request was raised for the amount to reflect in your account.
